Work
Experiences

04/2025 - 11/2025

PT. BANK Tabungan Negara Indonesia

Software Quality Assurance Analyst

• Handle all applications iLoan Family for Credit Banking and Loan Mortgage.
• Performing end-to-end testing, including functional, regression, and system integration testing for banking applications.
• Designing and executing detailed test plans, test cases, and test scripts based on business requirements.
• Identifying, tracking, and managing defects using appropriate tools to ensure timely resolution.
• Collaborating with IT development, product, and business teams to ensure system quality and reliability.
• Ensuring compliance with banking industry
• standards, security policies, and regulatory requirements
• Continuously improving testing processes and implementing automation to enhance efficiency and effectiveness.
• Platform BTN : Iloan Commercial, Iloan Consumer, DEVA (Debt Management Valuable Assistance) Kementerian Keuangan Republik Indonesia, Core, BTN Poperty, Manstock, SIKP , BTN Paylater, Bale by BTN & Rumah Murah.

08/2024 - 02/2025

PT. BANK NEGARA INDONESIA (Persero) Tbk

Co-Lead QA Engineer Loan Management System

• Manage end to end testing process for Loan Management System project line product Cosumtive Fleksi.
• Creating test plan for product by collaborated with Squad Product Team (Product Owners, Scrum Master, Business Analyst, Developer, Tester User, UI/UX) in Scrum method.
• Creating a comprehensive day to day test report to high level management.
• Creating Test Scenarios, Test Cases and Test Data.
• Perform end to end execution test and generate test results.
• Main Platform Newgen One.
• Project LMS Retail

09/2023 - Present

Inside Job

Product Manager Specialist

• Project Based Work: Lead and manage product development projects from inception to completion.
• Team Collaboration: Collaborate with development teams to design and develop software or IT services.
• User Needs Identification: Analyze user needs and business requirements to design appropriate solutions.
• Development and Implementation: Build, test, and implement software code or IT services.
• Product Optimization: Optimize product performance and implement continuous improvements.
• Problem Solving: Troubleshoot and debug to ensure product reliability and stability.
• Testing and Quality Assurance: Conduct testing and quality assurance to ensure product functionality and quality.
• Product Maintenance: Maintain and enhance existing products.
• Technology Trend Monitoring: Stay updated with the latest technology and IT industry trends to apply best practices in product development.

12/2023 - 04/2024

PT Star Karlo Indonesia

Associate Project Manager

• Identify and analyze customer needs and determine appropriate product features.
• Assist in planning, developing, and launching new products.
• Conduct market research and competitor analysis to understand industry trends and identify new opportunities.
• Manage the product lifecycle, including planning and managing product roadmaps.
• Coordinate with development, design, marketing, and sales teams to ensure successful product delivery.
• Monitor and evaluate product performance and provide recommendations for improvements.

01/2023 - 04/2024

PT Star Karlo Indonesia

Quality Assurance

• Contributed to design reviews by providing valuable input and resolutions.
• Gathered data to evaluate performance of process against defined criteria.
• Troubleshot software to debug errors and discrepancies, establishing less disruptions.
• Read and interpreted data to verify specifications and precise testing procedures.
• Wrote and submitted reports to highlight factors relating to software testing for design improvement.
• Recorded quality assurance activities to maintain accurate documentation and manage quality of system.
• Kept workstation tidy to comply with cleanliness and quality standards.
• Devised training materials and operating manuals to provide guide and clear instructions of quality assurance.

08/2022 - 12/2022

PT Star Karlo Indonesia

Application Support

• Responded to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support.
• Contributed to design reviews by providing valuable input and resolutions.
• Kept organised calendar and set up new appointments for field personnel resolving issues.
• Followed scripts and processes to uphold brand standards.
• Referred customers to team leaders and expert advisers for complex inquiries.
• Kept detailed records of customer interactions for future reference.

03/2022 - 08/2022

PT Star Karlo Indonesia

System Implementor

• Consulted users to determine areas in need of improvement.
• Analysed log files, systems and network traffic to identify improvement opportunities.
• Operated server management tools for patching, monitoring and backup activity.
• Developed and tested installation of company-wide servers.
• Installed and configured various software for smooth running systems operation.

08/2019 - 08/2021

Greenpeace Indonesia

Solar Installer.

• Demonstrated consistent hard work and dedication to achieve results and improve operations.
• Trained and mentored employees to maximise team performance.
• Produced content for websites and social media channels to enhance brand visibility.
• Developed excellent working knowledge of industry trends and improvements in processes.